Workflows and capabilities, end-to-end

Orbit's ticket management gives MSPs and support teams a single queue for intake, routing, internal notes, and resolution — without the ticketing tax.

Track SLAs at the client, agreement, or ticket level. Live counters, escalation triggers, and reporting designed for support teams.

Orbit's escalation paths route stuck tickets to the right tier with full context. Reduce time-to-resolution without losing investigation history.

Email, portal, phone, or API — Orbit pulls every support request into one queue with auto-tagging, deduplication, and routing.

Orbit's on-call routing, escalation paths, and SLA-aware queues make after-hours support workable instead of dreaded.

Orbit handles incident workflows — severity, owner, communication cadence, postmortem — for IT service operations.

Orbit converts inbound support emails into structured tickets, threaded to the right client — with auto-tagging and routing.

Internal notes, mentions, and shared context on every Orbit record — so collaboration stays attached to the work, not lost in chat.

Orbit's queues organize tickets by team, tier, or skill — with SLA visibility, capacity awareness, and clear ownership.

Automate recurring tickets, maintenance windows, and check-ins. Orbit's recurring task engine handles the repetitive work so the team can focus.

Standardize client and employee onboarding with templated tasks, owners, and checkpoints. Built for MSPs and service teams.

Orbit's change workflow tracks proposed changes, approvals, and implementation — without forcing a full ITIL process on a small team.

Orbit's workflow templates let teams codify recurring processes — checklists, owners, automations — and apply them everywhere.

Orbit's automations fire client notifications at the right moments — status changes, SLA progress, invoice events — without manual sends.

Orbit captures emails, ticket replies, AI summaries, and notes against each client so the whole team works from the same history.

Orbit's client portal lets customers submit tickets, see status, and review invoices — without giving up internal team workflow.

Orbit's CRM pipeline lives next to delivery and revenue, so sales and service teams work from the same client record.

Orbit is built for multi-tenant service operations — separate client data, shared workflows, and rolled-up reporting.

Orbit triggers feedback requests at the right moments and aggregates the data into account-health metrics.

Orbit calculates customer health from real signals — ticket trends, response times, feedback, financial health — and surfaces it on every account.

Orbit watches every account for churn signals — ticket dropoffs, slower responses, unanswered emails — and surfaces them before renewal.

Orbit's handoff workflows ensure context, expectations, and ownership transfer cleanly — sales-to-delivery, tier-to-tier, account-to-account.

Orbit connects sales pipeline, project delivery, time tracking, and Stripe invoicing — so quotes turn into paid work without rekeying.

Orbit automates monthly retainer billing, usage-based overages, and renewal invoicing — all backed by Stripe.

Orbit treats service agreements as the source of truth — for billing, scope, SLA, and renewal — across your client base.

Track tickets, time, revenue, utilization, and profitability — pre-built dashboards for MSP and service-team leaders.

Orbit gives service-team leaders live visibility into ticket queues, technician work, project progress, and client health — in one view.

Track billable and non-billable time per ticket, project, or client. Orbit's time tracking captures hours without slowing techs down.

Orbit calculates real profitability per client, project, and agreement — revenue minus tracked cost, surfaced as live margin.

Orbit ties project tasks to time entries to invoices — so fixed-fee and hourly project work bills accurately.

Run SLA reports per client, per agreement, or across the portfolio — exportable and ready for QBRs.

Orbit assigns tickets to the right technician based on skill, capacity, client, and SLA — manually or automatically.

Orbit gives dispatchers a live calendar view of capacity, ownership, and committed work — for field service and remote support alike.

Orbit's PSA-and-CRM is built for managed services delivery — retainers, recurring work, SLA-aware queues, and profitability per client.

Orbit tracks vendor relationships, escalations, and contracts — alongside the client tickets they affect.

Orbit tracks software and hardware licenses per client — with renewal dates, usage, and cost — for service teams.

Orbit's light asset tracking gives service teams enough context — what's where, who owns it — without a full ITAM platform.

Tuesday AI summarizes tickets, meetings, and client history into readable highlights — so anyone can ramp fast on a record.

Tuesday AI flags clients trending toward churn, scope creep, or SLA breach — before the metrics catch up.

Orbit's knowledge base lets teams capture, organize, and reuse internal docs and client-facing answers — connected to tickets.