Industry
Run internal IT with the rigor of an external MSP
Internal IT shouldn't have to settle for a shared inbox or a generic project tool. Orbit gives internal teams the rigor an external MSP runs on — without the overhead.
Who it's for
- Internal IT teams of 2-50
- IT departments at mid-market companies
- Operations teams supporting internal users
Pain points we solve
- Shared inbox model that doesn't scale
- No reporting to justify headcount
- Recurring requests handled one-off each time
How Orbit fits
Orbit gives internal IT a request portal, ticketing, automations, and reporting designed for service ops. Same rigor as an MSP, without the multi-tenant overhead.
How it runs in Orbit
- 1Employees submit requests via portal or email
- 2Tickets route to the right team and owner
- 3Recurring asks become automations
- 4Reporting shows volume, response times, and trends
What teams get
- One place to run the support function
- Faster handoffs between IT, ops, and facilities
- Reporting leadership can use
- Less chasing requests across Slack and email
Capabilities
What Orbit delivers
Employee-facing portal
Self-service ticket submission and status tracking.
Recurring automations
Common requests become workflows that fire themselves.
Trend reporting
See where time goes — informing staffing and tooling decisions.
Common use cases
When teams reach for this
- New-hire IT onboarding
- Access requests and approval flows
- Internal compliance and audit
Frequently asked questions
- Do we need multi-tenant features for internal IT?
- No — internal IT typically uses Orbit in single-tenant mode. The multi-tenant data model is there if you grow into co-managed offerings.
Get started
Want to see how this works in Orbit?
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