$59/user replaces $174 of fragmented MSP software.

How does Growth at $59/user/month compare to ConnectWise or Autotask?

ConnectWise PSA and Autotask typically quote $50–80/user/month for PSA only, with CRM, billing, and time tracking sold separately or via add-ons. Orbit's $59 includes PSA + CRM + Tuesday AI + Stripe-native billing + time tracking + automation in one platform. Most MSPs running ConnectWise stack with HubSpot CRM ($90), QuickBooks, Harvest, and Calendly end up at ~$174/user/month — Orbit replaces that stack at about a third of the cost.

How does $59 compare to all-in-one MSP platforms like Atera or Syncro?

Atera ($99–169/tech) and Syncro ($139/user) include RMM (Remote Monitoring & Management) as well as PSA. Orbit is focused on the PSA + CRM + AI layer at $59 — pair it with whatever RMM you prefer (Datto, NinjaOne, Atera as an RMM-only product, etc.). For most MSPs, this best-of-breed approach (Orbit + your RMM choice) ends up cheaper AND more flexible than the all-in-one bundles.

What does $59/user/month actually include?

Full Orbit platform — no feature gating below Growth. CRM with pipeline + accounts, full PSA (agreements, time tracking, projects, recurring invoicing), Stripe-native payments, visual automation builder (50+ triggers), Tuesday AI risk intelligence (the daily client-risk briefing — not available in any competing PSA), SLA-aware ticketing, role-based permissions, dashboards, knowledge base, calendar/Gantt views. No per-ticket fees, no per-client fees, no per-automation-run fees.

Annual vs monthly — what's the effective price?

Monthly: $59/user. Annual billing saves about 10%, putting the effective price at ~$53/user/month. Annual is standard for MSP software contracts; we offer monthly for teams that want to validate first.

When should we move to Scale?

Scale is for teams running multi-team operations, needing SSO/SAML, custom data retention, audit-ready logging at scale, or a dedicated implementation specialist. Most teams under 50 users stay on Growth comfortably. Moving from Growth to Scale is a configuration change, not a re-implementation.

How much would a 10-tech MSP save vs the typical stack?

A 10-tech MSP currently paying ~$174/user/month (ConnectWise + HubSpot + QuickBooks + Harvest + Calendly per user) spends $20,880/year. On Orbit Growth at $59/user (or ~$53 with annual), that's $7,080–6,360/year — a savings of about $13,800–14,500/year back into margin. Plus you get Tuesday AI which has no counterpart in the legacy stack.

Do you charge per ticket or per client?

No. Orbit is strictly per seat — never per ticket, per client, or per automation run. Scale your business without your software pricing punishing the growth. This is one of the biggest hidden costs in legacy PSAs where high-ticket-volume MSPs can pay 2–3× the headline price after metering.

What's included in onboarding and migration?

Every plan includes onboarding and migration support. We import client, contact, agreement, and historical ticket data from ConnectWise, Autotask, HaloPSA, or Kaseya BMS. Growth teams get a guided setup typically completed in 1–2 weeks. Scale includes a dedicated implementation specialist for larger or multi-team rollouts (3–6 weeks).

Are Stripe payments extra?

Stripe-powered payments are part of the platform — no Orbit markup. You'll still owe Stripe's processing fee on transactions (standard credit-card / ACH rates), but Orbit doesn't take a cut on top of Stripe's fee.