Built for the way MSPs actually run
MSPs run the most operationally complex service businesses around: recurring retainers, ad-hoc tickets, project work, multi-tenant client portfolios, and tight margins. Orbit is built around that complexity, not as a generic CRM with an MSP skin.
Who it's for
- MSPs running 10-500 clients
- Vertical MSPs serving regulated industries
- Co-managed IT teams
- MSPs transitioning from a legacy PSA
Pain points we solve
- Switching between PSA, CRM, billing, and reporting tools all day
- Retainer scope creep eroding margin
- No portfolio-level view of which clients are profitable
- Onboarding new techs that takes weeks because context is everywhere
How Orbit fits
Orbit replaces the typical MSP toolchain — PSA + CRM + time tracking + billing + reporting — with one platform that shares its data model end-to-end. Add Tuesday AI on top, and the operations team gets risk intelligence the legacy tools can't deliver.
How it runs in Orbit
- 1Lead lands in CRM pipeline and converts to a closed-won deal
- 2Deal spawns an agreement and an onboarding workflow
- 3Day-to-day support runs through SLA-aware ticket queues
- 4Recurring maintenance generates monthly automatically
- 5Time logged against tickets rolls up to retainer invoices
- 6Stripe-powered invoicing collects on recurring and one-off revenue
- 7Tuesday AI flags risk, opportunity, and capacity issues
What teams get
- Single client record across sales, delivery, and billing
- Real margin visibility per client and per agreement
- Faster ramp for new techs via AI-summarized history
- Defensible SLA performance reporting for QBRs
What Orbit delivers
Multi-tenant client model
Isolated client data with shared firm-level workflows and rolled-up reporting.
Agreement-driven billing
Define the agreement once; invoices generate every cycle with overages and prorations.
AI risk intelligence
Tuesday AI surfaces churn, scope creep, and SLA risk before they become problems.
Built-in Stripe payments
ACH and cards, with auto-reconciliation and dunning workflows.
When teams reach for this
- Running 50-200 clients on a unified platform
- Transitioning from ConnectWise, Autotask, or HaloPSA
- Operating a co-managed IT model with downstream client teams
- Scaling from owner-led to manager-led ops
Frequently asked questions
- How does Orbit compare to legacy PSAs?
- Orbit is a newer-generation platform with a unified data model, modern UX, and built-in AI. Legacy PSAs have broader integrations but heavier UX and slower iteration. See our /compare pages for category-by-category considerations.
- Can we migrate from another PSA?
- Yes. Migration support includes client, contact, agreement, and historical ticket import. Most migrations take days to weeks depending on data quality.
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