Industry
On-site work, dispatch, and back-office billing — connected
Field service teams handle on-site visits, dispatch, and customer coordination. Orbit gives dispatchers and back-office a shared view of the day's work, ties hours to the right account, and turns completion into revenue.
Who it's for
- Field-heavy IT service teams
- Network and cabling service teams
- Hardware deployment teams
- Hybrid remote + on-site MSPs
Pain points we solve
- Dispatch on whiteboards or spreadsheets
- On-site time logged days later from memory
- Back office rekeying field reports into invoices
How Orbit fits
Orbit's calendar, dispatch view, and mobile time entry make field service workable. Capture, dispatch, deliver, log, and bill — without leaving the platform.
How it runs in Orbit
- 1Service requests captured and prioritized by region
- 2Tickets assigned to the right tech with site notes
- 3On-site time and parts captured against the ticket
- 4Completion fires client and back-office notifications
- 5Hours and parts flow to the next invoice
What teams get
- Dispatchers see capacity across the team
- Back office sees what's been delivered and billable
- Customer notifications without manual follow-ups
- Cleaner audit trail from request to payment
Capabilities
What Orbit delivers
Calendar-grade dispatch
See capacity, commitments, and conflicts in one view.
Mobile time entry
Techs log time and notes from a phone or tablet.
Parts and pass-through
Capture parts on-site, billable to the client.
Common use cases
When teams reach for this
- Network installation field work
- Hardware deployment projects
- On-site emergency response
Frequently asked questions
- Does Orbit do route optimization?
- Orbit handles scheduling and capacity-aware dispatch. For full route optimization, Orbit integrates with dedicated routing tools.
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