Deliver managed services with the rigor clients pay for
Managed services means recurring revenue, recurring work, and recurring exposure to scope creep. Orbit gives MSPs the platform to deliver every motion — reactive support, scheduled maintenance, project work, and account expansion — with the rigor that recurring fees require.
Who it's for
- MSPs of every size
- Co-managed IT teams
- Vertical-focused MSPs (legal, healthcare, financial)
- MSSPs and cloud-services providers
Pain points we solve
- Retainer scope creep eroding margin
- No way to defend an SLA without manual reports
- Recurring work tracked across multiple tools
How Orbit fits
Orbit's managed services platform unifies CRM, ticketing, time, agreements, recurring billing, and AI risk intelligence — so the delivery org and the back office work from the same record.
What Orbit delivers
Retainer-aware ticketing
Every ticket maps to an agreement, with retainer hours visible to the tech and the client.
Recurring scheduled work
Monthly maintenance, quarterly reviews, weekly check-ins — automated by client.
Per-client profitability
Real margin per client — revenue minus tracked cost — surfaced live.
AI risk intelligence
Tuesday AI surfaces clients trending toward churn, scope creep, or capacity overruns.
When teams reach for this
- Mid-market MSPs running 50-300 clients
- Vertical MSPs serving one industry deeply
- Co-managed IT providers extending an internal IT team
Frequently asked questions
- How does this compare to dedicated MSP platforms?
- Orbit's positioning is platform-first: CRM, PSA, time, billing, and AI are one product. See our /compare pages for category-by-category considerations.
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