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ORBIT
Trust

Service status

Current health of the Orbit PSA platform and its dependencies. We target 99.9% monthly uptime and publish a written post-mortem for any Severity 1 incident.

All systems operational

Components

  • Web application

    orbit.servicestorm.io — the signed-in customer app

    Operational

  • Marketing site

    orbitpsa.com — public pages, blog, resources

    Operational

  • API & webhooks

    REST API, webhook delivery, and the public app integrations

    Operational

  • Email delivery (transactional)

    Account, invoice, and notification emails (via Resend)

    Operational

  • Payment processing

    Stripe-handled invoicing, card-on-file, payouts

    Operational

  • Tuesday AI (risk briefings)

    Daily client-risk intelligence — Scale tier feature

    Operational

Uptime target

99.9%

Monthly availability of the production app and API.

Recovery point (RPO)

15 min

Maximum acceptable data loss in a disaster scenario.

Recovery time (RTO)

4 hours

Maximum acceptable downtime in a regional failover.

Recent incidents

No incidents in the last 90 days. When something does happen, a written post-mortem will be published here with timeline, root cause, and remediation. Severity 1 incidents trigger direct customer notification within 1 hour and a Data Breach Notification within 72 hours where personal data is involved.

Get notified

Want incident notifications by email?

Customers automatically receive incident notifications to the billing-contact email on file. To add a dedicated security or ops contact, email [email protected].

See full security postureSLA terms