Orbit plays with your stack.

Bi-directional ticket sync — Datto alerts auto-open Orbit tickets routed by site, severity, and asset. Resolution syncs back to clear the RMM alert.

• Alert → ticket on configurable severity
• Ticket close → RMM resolve
• Asset roll-up per client
• Site + endpoint context on every ticket

Beta partners onboarding

Two-way sync of tickets, alerts, and assets. Ninja's automation policies drive auto-ticket routing in Orbit; resolution path syncs back.

• Webhook-driven alert ingestion
• Ticket status sync (both directions)
• Asset & device inventory roll-up
• Organization mapping to Orbit clients

Beta partners onboarding

Atera alerts open Orbit tickets with full device + customer context. Designed for the Atera-native MSP cohort moving to Orbit for PSA + CRM.

• Alert → ticket creation
• Device + asset inventory sync
• Customer mapping
• Ticket-close → alert-resolve

Shipping Q3 2026

Connects VSA alerts and patch-management data to Orbit tickets and time entries. Path for MSPs using Kaseya RMM + Orbit PSA.

• Alert ingestion
• Patch-status visibility in Orbit
• Endpoint mapping to clients
• Resolved-state sync

Shipping Q4 2026

For MSPs who keep Automate as their RMM and migrate PSA + CRM to Orbit. Ingests alerts, syncs ticket state, mirrors agreement-managed assets.

• Alert → ticket sync
• Asset + script status
• Org mapping
• Closed-state sync

Shipping Q4 2026

Email-to-ticket via the existing M365 mailbox, calendar sync for techs, OneDrive attachment ingestion, and Entra ID SSO on the Scale tier.

• Email-to-ticket from shared mailbox
• Calendar sync (two-way)
• OneDrive attachment ingestion
• Entra ID SSO (Scale tier)

Available today

Email-to-ticket from a shared Gmail address, two-way calendar sync, Drive attachment ingestion, Google SSO.

• Email-to-ticket from shared inbox
• Google Calendar two-way sync
• Drive attachment ingestion
• Google SSO

Available today

Ticket events post to a Slack channel of choice. Slash command opens a new ticket from a thread. Reply-in-thread updates the ticket.

• Event-driven notifications
• /orbit slash command
• Thread-to-ticket conversation sync
• Per-team channel routing

Shipping Q3 2026

Equivalent of the Slack integration for Teams-native shops. Adaptive cards for ticket events, slash command for new tickets.

• Adaptive-card ticket events
• /orbit slash command
• Channel routing per team
• Mention-to-assign

Shipping Q4 2026

Stripe is native to Orbit — card on file, recurring invoices, ACH, dunning, refunds, and payout reconciliation happen directly inside the app.

• Card on file + ACH
• Recurring invoicing tied to agreements
• Automated dunning + retries
• Payout reconciliation in-app
• PCI-DSS Level 1 (Stripe handles all storage)

Available today

Invoice + payment sync to QuickBooks for the chart-of-accounts and tax workflow. Orbit remains the source of truth for billing operations.

• Invoice → QuickBooks export
• Payment matching
• Customer + class mapping
• Tax-rate sync

Shipping Q3 2026

For Xero-native MSPs (common outside the US). Same invoice + payment sync pattern as QuickBooks.

• Invoice + payment sync
• Contact mapping
• Tax rate sync
• Multi-currency support

Shipping Q4 2026

SAML 2.0 SSO via Okta for the Scale tier — full SCIM provisioning so adds/changes/terminations in Okta propagate to Orbit.

• SAML 2.0 SSO
• SCIM 2.0 provisioning
• Role mapping
• Just-in-time provisioning

Shipping Q3 2026

SAML SSO via Entra ID (formerly Azure AD). SCIM provisioning available on the Scale tier.

• SAML 2.0 SSO
• SCIM 2.0 (Scale tier)
• Group → role mapping
• Conditional Access compatible

Available today

SAML SSO via Google Workspace for the Scale tier. Simplest path for Workspace-native shops.

• SAML 2.0 SSO
• Group → role mapping
• Domain-restricted login
• JIT provisioning

Available today

Link client documentation in IT Glue directly from any Orbit ticket, agreement, or client record. Bi-directional org mapping.

• Per-ticket IT Glue links
• Org mapping
• Embedded asset references
• Quick-jump from client record

Planned Q1 2027

Open-source documentation parity with IT Glue — link Hudu articles and assets from Orbit tickets and client records.

• Per-ticket Hudu links
• Asset references
• Org mapping
• Embedded article previews

Planned Q1 2027