A modern PSA and CRM, built for support operators.
Orbit exists because service businesses deserve software that respects the way they actually run. Not a generic CRM bent into a PSA. Not a ticketing tool taped to a billing tool. One platform — built for the people who keep clients running.
Give service businesses one place to run.
MSPs, IT teams, help desks, and field support teams keep the rest of the world online. They shouldn't have to glue together six tools to do it.
Orbit unifies CRM, PSA, ticketing, automations, and payments in a single platform — so service delivery and revenue finally live on the same data model. Operators get speed and visibility. Leadership gets decision-ready insight. Clients get the experience they actually expected.
One data model
Clients, tickets, time, and revenue connected at the core — not bolted on later.
Built for speed
Fast UX, fast onboarding, and automations that take work off the team's plate.
Trust by design
Permissions, audit logs, and a clean security posture — not a checkbox exercise.
Decision-ready
Live dashboards leadership can actually act on, without exports or BI overhead.
Service software should feel like it was built for operators, not for slide decks.
Tools should make the work faster, not bigger.
Every workflow in Orbit earns its place by removing keystrokes, handoffs, and context switches — not by adding features for the sake of it.
Service delivery and revenue belong together.
When the platform knows what was delivered, billing stops being an exercise in archaeology. Hours become invoices. Invoices become payments. Payments become reportable.
Automations should be obvious.
If you can describe a workflow out loud, you should be able to configure it in Orbit. No hidden scripts. No vendor required.
Visibility beats vibes.
Leadership decisions need real numbers. Live dashboards beat status meetings, and shared records beat tribal knowledge.
The data model is the product.
Tickets, clients, time, and revenue tied together at the core are what make Orbit feel different the further you go. We won't compromise it.
Operators know best.
Roadmap decisions get made next to real teams running real support businesses. If it doesn't make their week easier, it doesn't ship.
Operators running modern service businesses.
MSP owners. IT support founders. Help desk leads. Field support directors. Internal IT managers. B2B service ops leaders. The teams behind every ticket and every invoice.
MSPs
Retainers, projects, and reactive work in one platform.
IT support
Inbound, escalations, and SLAs done right.
Help desks
Tiering with context that actually carries.
Field support
Dispatch tied to invoicing and revenue.
Internal IT
Run support inside a business with MSP-grade rigor.
B2B services
Pipeline, delivery, and revenue — one record.
Every article is written and reviewed by the people building the platform.
Orbit's resource library is editorial — not marketing copy wearing a guide's coat. Articles are written by operators who have run MSP and B2B service businesses, then technically reviewed by the engineers building the platform features they describe.
Orbit Editorial Team
A team of MSP and B2B service-operations writers with hands-on experience running ticket queues, agreement renewals, and PSA rollouts. Every published guide cites the operator practices we have actually seen work — not theoretical frameworks.
- 10+ combined years across MSPs and B2B service teams
- Sourced from real PSA migrations, not vendor talking points
- Annual editorial-style guide review every May & November
- Methodology, citations, and data sources transparent on request
Orbit Platform Engineering
Engineers building Orbit's PSA, CRM, Tuesday AI, and payments systems review every technical claim — feature capability, schema design, integration behavior, and security posture. If an article describes how Orbit works, an engineer has signed off on it.
- Reviews every feature claim against actual platform behavior
- Sources for compliance & security claims live in /security
- Cross-checks pricing and integration data quarterly
- Last sitewide review pass: May 2026
Found an inaccuracy in a published article? Email [email protected] — we publish corrections within 5 business days and credit the reporter where appropriate.
1
Unified platform
7
Core modules
6
Industries supported
100%
Service-business focus
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