Find out which clients and projects actually make money
Most service businesses know their top-line revenue. Far fewer know which clients, projects, or agreements are actually profitable. Orbit calculates real margin per relationship — revenue minus the cost of the time and parts it took — so pricing and capacity decisions get real data.
Who it's for
- MSP owners pricing new agreements
- Service managers identifying loss-leader clients
- Finance teams reporting margin by service line
- Anyone trying to decide which clients to expand vs let churn
Pain points we solve
- Revenue reports without cost data
- Pricing set once, never revisited
- Clients that look big on revenue but are unprofitable in reality
- No view of profitability by project or service line
How Orbit fits
Orbit ties revenue (invoices) to cost (technician time, parts, pass-through costs) at the client, project, and agreement level. The result is a live profitability view — and the data that lets you fix pricing where it's broken.
What Orbit delivers
Margin per client
Revenue, cost, and margin shown for every client — sortable, exportable, drill-downable.
Margin per project
Fixed-fee projects show real margin against the quoted price.
Margin per agreement
Retainer agreements show margin against the recurring fee, including overages.
Time-cost roll-up
Cost is derived from tracked time at the technician's loaded rate plus parts and pass-through.
Trend over time
Margin trends per relationship, so erosion gets caught early.
When teams reach for this
- Identifying the bottom 20% of clients on margin
- Re-pricing retainers at renewal
- Justifying a new hire with utilization data
- Identifying which service lines to grow vs sunset
Frequently asked questions
- How is technician cost calculated?
- You set a loaded cost per technician (salary + benefits + overhead allocation). Tracked hours multiply against that rate. You can override per-engagement if needed.
- Can we see profitability for hardware / pass-through?
- Yes. Pass-through costs and parts are tracked separately and roll into the same margin view.
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
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