Time tracking that techs will actually use
If your time-tracking process is friction-heavy, your time data is fiction. Orbit's time tracking is built around the ticket — start a timer, type a note, log the time. Billable/non-billable is captured at the entry level, not bolted on at month-end.
Who it's for
- MSPs billing hourly or against retainer caps
- IT consultancies tracking utilization
- Service teams measuring profitability per project
- Internal IT teams tracking work for chargeback
Pain points we solve
- Techs reconstructing hours from memory at month-end
- Billable hours getting lost or rounded down
- Non-billable time invisible, so utilization looks fake
- Time entries tracked in one tool, billed from another
How Orbit fits
Orbit's timer lives on the ticket. Hours flow to the right agreement automatically. Billable, non-billable, and overage time are tracked separately so you can see real utilization, not just charged-out hours.
What Orbit delivers
Timer on every ticket
Start, pause, stop. Hours land on the ticket and the right agreement.
Bulk time entry
End-of-day catch-up entries for techs who couldn't run live timers (e.g., on-site work).
Billable / non-billable / internal
Every entry is categorized. Reports show real utilization, not just billed hours.
Approval workflow
Managers can review and approve time entries before they hit invoices.
Time → invoice flow
Approved billable time flows to the next invoice automatically. No re-keying.
When teams reach for this
- Hourly client engagements
- Retainer agreements with capacity caps
- Utilization reporting per tech
- Profitability analysis by project
Frequently asked questions
- Can techs log time on their phone?
- Yes. Time entry is mobile-friendly so on-site techs can log entries without a laptop.
- Can we round time?
- Yes — rounding can be configured per agreement (nearest 15 minutes, nearest 30, etc.), or left raw.
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
Pick a 15-min slot · No commitment required