1. Acceptance of these terms
These Terms of Service (the "Terms") govern your access to and use of the Orbit PSA platform, including the website at orbitpsa.com, the application, and all related APIs and services (collectively, the "Service"). By creating an account, accessing the Service, or clicking "I agree," you agree to these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. In that case, "you" and "your" refer to that entity. If you do not have such authority, do not accept these Terms.
Customers requiring a negotiated Master Subscription Agreement (MSA) for procurement should contact [email protected].
2. The Service
Orbit provides a Professional Services Automation (PSA) and CRM platform that combines client records, ticketing, time tracking, project management, recurring invoicing, payment collection, and AI risk briefings into a single application. Specific features available to you depend on your subscription plan.
Orbit reserves the right to modify, suspend, or discontinue any portion of the Service at any time. We will provide reasonable advance notice (at least 30 days) before any material reduction in functionality that would affect paying customers.
3. Your account
To use most of the Service, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Keep your account credentials secure and confidential
- Notify Orbit immediately of any unauthorized access at [email protected]
- Be responsible for all activity that occurs under your account
You are responsible for the actions of all users on your Orbit workspace, including any employees, contractors, or clients you invite.
4. Subscription and billing
Orbit is a paid subscription service. Current pricing is published on /pricing. Pricing is per user, per month, and may be billed monthly or annually (annual plans receive an approximate 10% discount).
- Auto-renewal: Subscriptions renew automatically at the end of each billing cycle unless cancelled at least 7 days before renewal.
- Cancellation: You may cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period. No refunds are issued for partial periods.
- Failed payments: If a payment fails, Orbit will retry up to 3 times. Continued failure may result in suspension of the Service. Suspended accounts are read-only for 30 days, then archived.
- Price changes: Orbit may change prices with at least 60 days' notice. Existing customers' rates are locked for the remainder of any prepaid annual term.
- Taxes: Prices exclude applicable taxes (VAT, GST, sales tax), which will be added at checkout where required.
5. Service-level commitment
Orbit targets 99.9% monthly uptime for the production application, excluding scheduled maintenance announced at least 48 hours in advance. Uptime is measured against the application's primary login and API endpoints.
For Scale-tier customers, a written Service Level Agreement (SLA) is available with service credits for downtime exceeding 99.9%, calculated as a percentage of the monthly fee. Contact sales for the SLA addendum.
Status updates and incident history are published at orbitpsa.com/status.
6. Acceptable use
You agree not to use the Service to:
- Violate any law, regulation, or third-party right
- Send unsolicited bulk email (spam), malware, or any form of harassment
- Probe, scan, or test the vulnerability of the Service without coordinating via [email protected]
- Reverse-engineer, decompile, or attempt to derive source code from the Service
- Use the Service to build a competing product, or scrape, mirror, or frame the Orbit application
- Exceed the rate limits of any documented or undocumented API in a manner that degrades Service performance
- Upload data you do not have the legal right to upload, or that contains malware, viruses, or other harmful code
Orbit may suspend accounts that violate this section, with or without notice depending on severity.
7. Customer data and ownership
You retain all rights to the data, content, and information you submit to the Service ("Customer Data"). Orbit claims no ownership of Customer Data.
You grant Orbit a worldwide, non-exclusive, royalty-free license to host, store, process, and display Customer Data solely as necessary to provide the Service. This license terminates when Customer Data is deleted from the Service.
Orbit handles Customer Data in accordance with our Privacy Policy and Security documentation. Privacy law requirements (GDPR, CCPA) are addressed in a Data Processing Addendum (DPA) available on request.
8. Data export and portability
You can export your Customer Data at any time via the in-app export function (CSV, JSON) or by request to [email protected]. Upon contract termination, Orbit retains Customer Data for a 90-day grace period during which you may request a final export. After 90 days, Customer Data is permanently deleted from production systems and rotated out of backups within 30 days.
9. Intellectual property
Orbit and its licensors retain all rights, title, and interest in the Service, including the software, designs, trademarks, logos, and underlying technology. Nothing in these Terms transfers ownership of Orbit's intellectual property to you.
Orbit's trademarks (including the Orbit PSA name, Orbit logo, and Tuesday AI name) may not be used without express written permission, except in factual references (e.g., "We use Orbit PSA").
10. Feedback
If you provide Orbit with feedback, suggestions, or feature requests, you grant Orbit a perpetual, worldwide, royalty-free license to use that feedback without restriction. You will not be entitled to compensation for incorporated feedback.
11. Third-party services
The Service integrates with third-party services (Stripe, Resend, email-to-ticket gateways, RMM platforms, etc.). Your use of those services is governed by their own terms. Orbit is not responsible for the availability, accuracy, or content of third-party services.
12. Warranties and disclaimers
Orbit provides the Service with reasonable skill and care. Except as expressly stated in these Terms, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Orbit does not warrant that the Service will be uninterrupted, error- free, or completely secure, that defects will be corrected, or that the Service will meet your business requirements.
13. Limitation of liability
To the maximum extent permitted by law:
- Neither party will be liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, lost data, or business interruption — arising out of or related to these Terms or the Service.
- Each party's aggregate liability under these Terms will not exceed the fees paid by the customer to Orbit in the 12 months immediately preceding the event giving rise to the liability.
- The limitations in this section do not apply to (a) a party's indemnification obligations, (b) breach of confidentiality, (c) willful misconduct or gross negligence, or (d) any liability that cannot be limited by law.
14. Indemnification
By Orbit: Orbit will defend and indemnify you against third-party claims alleging that the Service, when used as permitted by these Terms, infringes a US patent, copyright, or trademark.
By you: You will defend and indemnify Orbit against third-party claims arising from (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law, or (c) your interactions with end users of the Service who are not Orbit users.
15. Termination
By you: You may terminate by cancelling your subscription. Termination takes effect at the end of the current billing period.
By Orbit: Orbit may suspend or terminate the Service if (a) you materially breach these Terms and fail to cure within 14 days of written notice, (b) you fail to pay any amount when due, or (c) required by law.
Sections that by their nature should survive termination (including IP, confidentiality, warranties, liability, indemnification, and dispute resolution) will survive.
16. Confidentiality
Each party agrees to protect the other party's Confidential Information using the same degree of care it uses to protect its own confidential information (no less than reasonable care), and to use Confidential Information only for the purpose of performing under these Terms. Confidential Information does not include information that is publicly available, independently developed, or rightfully received from a third party.
17. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to arbitration.
Informal resolution first: Before filing any claim, the parties will attempt in good faith to resolve the dispute by contacting [email protected] with a written description of the dispute. The parties will work to reach a resolution within 30 days.
18. Changes to these Terms
Orbit may update these Terms from time to time. Material changes will be announced via email to customers and a banner on orbitpsa.com at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
19. General
- Entire agreement: These Terms (plus any signed MSA, DPA, or SLA) constitute the entire agreement between you and Orbit regarding the Service.
- Assignment: You may not assign these Terms without Orbit's written consent. Orbit may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Severability: If any provision is held unenforceable, the remaining provisions will continue in full effect.
- No waiver: Failure to enforce any provision does not waive the right to enforce it later.
- Force majeure: Neither party is liable for delays caused by events beyond reasonable control (natural disasters, government action, internet outages affecting major providers).
20. Contact
Questions about these Terms? Email [email protected] and we'll route to the legal team. Procurement and MSA requests: [email protected].