Orbit is shaped around how service businesses actually deliver.
Six service models. One platform. Whether you run an MSP, a help desk, a field support team, or an internal IT department — Orbit fits the way you already work.
Managed Service Providers
Run retainers, projects, and reactive work without losing the thread.
MSPs juggle recurring agreements, ad-hoc support, and project delivery — often across dozens of clients at once. Orbit gives the team a single platform that handles every motion from first contact to invoice, and gives leadership a view of the entire book of business.
How it runs in Orbit
- 1Inbound request hits the shared queue and gets the right tier
- 2Tech picks up the ticket, logs internal notes and billable time
- 3Automations notify the client at status changes — no manual sends
- 4Time and expenses roll up against the right agreement
- 5Stripe-powered invoicing collects on the work, automatically reconciled
What teams get
- One client record across retainers, projects, and reactive tickets
- Hours logged on tickets land on the right monthly invoice
- SLA-aware queues and escalations for tiered support
- Live dashboards for queues, capacity, and revenue
IT Support Companies
Operational software for the team that keeps everyone else online.
IT support businesses live and die by response time, ticket hygiene, and client communication. Orbit handles inbound capture, agent assignments, internal notes, and SLA-aware workflows out of the box — so the team can focus on resolving issues.
How it runs in Orbit
- 1Multi-channel intake (email, portal, phone) lands in one inbox
- 2Tickets auto-route by client, SLA, or specialty
- 3Technicians work the ticket with internal notes and shared context
- 4Status changes trigger client updates without manual effort
- 5Resolution closes the loop on time tracked and revenue captured
What teams get
- Cleaner SLAs and faster first replies
- Shared ownership across techs without dropped balls
- Audit-ready history for every client interaction
- Visibility on workload and capacity by technician
Help Desk Teams
Tier cleanly, escalate fast, and keep every reply in one history.
Help desk teams need clear ownership, fast escalations, and shared context across tiers. Orbit's ticketing, internal notes, and queue model are designed for support orgs that have outgrown shared inboxes but don't want a heavy enterprise platform.
How it runs in Orbit
- 1Tier 1 handles intake, triage, and quick resolutions
- 2Escalation pushes the ticket to Tier 2 with full context attached
- 3Internal notes track investigation without cluttering the client view
- 4Reopened tickets thread back to their original history
- 5Reporting shows volume, escalation rate, and time-to-resolution by tier
What teams get
- Tier handoffs that carry context, not just a ticket ID
- Shared visibility across the team and management
- Standardized responses via automation templates
- Reporting that informs staffing and training decisions
Field Support Teams
On-site work, dispatch, and back-office billing — connected.
Field teams handle on-site visits, dispatch, and customer-side coordination. Orbit gives dispatchers and back-office staff a shared view of the day's work, ties hours to the right account, and turns completion into revenue.
How it runs in Orbit
- 1Service requests captured and prioritized by region or specialty
- 2Tickets assigned to the right tech with site notes
- 3On-site time, parts, and notes captured against the ticket
- 4Completion fires automations to notify the client and back office
- 5Billable hours and parts move to the next invoice — no rekeying
What teams get
- Dispatchers see capacity and ownership across the team
- Back office sees what's been delivered and what's billable
- Customer notifications without manual follow-ups
- Cleaner audit trail from request to payment
Internal Support Departments
Run IT or ops for the rest of the business with real rigor.
Internal IT, ops, and support teams shouldn't have to settle for a shared inbox or a generic project tool. Orbit gives internal teams the same rigor an external MSP runs on — without the overhead.
How it runs in Orbit
- 1Employees submit requests via a portal or email
- 2Tickets route to the right team and owner
- 3Internal notes and assignments mirror how the team already works
- 4Recurring or seasonal asks become repeatable automations
- 5Reporting shows volume, response times, and trending issues
What teams get
- One place to run the support function for the business
- Faster, cleaner handoffs between IT, ops, and facilities
- Reporting leadership can actually use
- Less time spent chasing requests across Slack and email
B2B Service Operations
Account management, service delivery, and revenue in one platform.
Service-based B2B operators — from technical consultancies to vertical SaaS support teams — need a single platform that connects pipeline, delivery, and revenue. Orbit's CRM and PSA work together so growth never outruns operations.
How it runs in Orbit
- 1Pipeline tracked alongside the support relationship
- 2Service delivery handled with ticket and project workflows
- 3Time and expenses flow to agreements and invoices
- 4Stripe-powered payments tied to delivered work
- 5Leadership sees pipeline, delivery, and revenue in one view
What teams get
- No swivel-chair between CRM, support, and billing tools
- Faster revenue collection on delivered work
- Account managers and delivery work from the same record
- Clear margin and utilization visibility
Tell us how your support team runs.
Bring your current toolchain, your workflows, and your wishlist. We'll show you how Orbit maps to it — and where it pulls the team forward.
Pick a 15-min slot · No commitment required