Dispatch with capacity, context, and a calendar
Dispatch is more than 'who's free?' Orbit gives dispatchers a calendar-grade view of capacity, current commitments, skill match, and SLA priority — so the right person gets the right ticket at the right time.
Who it's for
- Field service teams with on-site work
- MSPs running tiered queue dispatch
- Help desks balancing capacity across shifts
Pain points we solve
- Whiteboard or spreadsheet dispatch
- No view of what each tech actually has committed
- Last-minute reassignments dropping balls
- Calendar tools separate from the ticketing system
How Orbit fits
Orbit's calendar and Gantt views show committed work, planned work, and remaining capacity per tech — alongside the ticket queue. Dispatch decisions happen with all the context, not just a name and a time.
What Orbit delivers
Calendar view per technician
See each tech's scheduled work, time-tracked work, and remaining capacity.
Drag-and-drop scheduling
Dispatch tickets to time slots with drag-and-drop — Orbit checks capacity and conflicts.
Skill and region routing
Suggest the right tech based on skill match and geography (for field work).
Calendar sync
Pushes to Google Calendar / Outlook so techs see assignments in their existing tool.
When teams reach for this
- Field service teams dispatching on-site visits
- Remote support teams balancing shift coverage
- Project resource planning across multiple weeks
Frequently asked questions
- Does this work for field service?
- Yes. Region and skill routing are designed for field dispatch alongside remote support.
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
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