Use case
Balance workload before techs burn out
Burnout doesn't announce itself. Orbit's capacity views surface workload imbalance early — and the dispatch tools help managers rebalance.
Who it's for
- Service managers responsible for the team
- Dispatchers in field service
- Help desk leads
Pain points we solve
- Senior techs flooded while others sit idle
- Tech burnout discovered after departure
- Capacity decisions made without data
How Orbit fits
Live capacity views per tech. Dispatcher reassignment tools. Trend visibility on per-tech workload.
Capabilities
What Orbit delivers
Per-tech capacity view
See open ticket count, committed time, and remaining capacity.
Reassignment with context
Drag-and-drop reassignment that carries context with the ticket.
Common use cases
When teams reach for this
- Daily team triage
- Vacation coverage planning
- Pre-hire capacity analysis
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