Capture knowledge once. Reuse it forever.
The knowledge base your team doesn't use isn't a knowledge base. Orbit's knowledge base lives where work happens — articles surface on relevant tickets, capture is one click from resolution, and reuse just works.
Who it's for
- MSPs with repeated client-specific configurations
- Help desks with FAQ-style ticket repetition
- Software-support teams building product knowledge
Pain points we solve
- Same answer written three different ways across three techs
- Tribal knowledge that walks out when a tech leaves
- Wiki tools no one updates
How Orbit fits
Orbit's knowledge base is built into ticketing. Resolving a ticket can offer 'save this resolution as KB article.' Searching for context on a new ticket surfaces matching articles. The KB compounds because capture is frictionless.
What Orbit delivers
Inline capture from tickets
Turn a ticket resolution into a KB article in one click, with the context auto-attached.
Client-specific vs general articles
Articles can be scoped to one client (configuration notes) or shared across all (general how-tos).
Search at the ticket level
KB search surfaces matching articles when a new ticket comes in.
Client-facing publishing
Selected articles can be published to the client portal for self-service.
When teams reach for this
- Documenting per-client configurations
- Building a public-facing FAQ
- Internal runbooks for common issues
Frequently asked questions
- Can clients see internal KB articles?
- No, unless you explicitly publish them. KB articles default to internal-only.
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
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