Use case
Turn every resolution into knowledge
Every ticket resolved is potential knowledge. Orbit makes capturing it frictionless — one click from a resolved ticket creates a draft KB article with the context attached.
Who it's for
- Help desks building internal documentation
- MSPs with repeat-issue patterns
- Software-support teams documenting workarounds
Pain points we solve
- KB articles never written because capture is too much friction
- Tribal knowledge that walks out with a tech
- Same problem solved three times
How Orbit fits
Resolving a ticket can save it as KB. The KB compounds because capture is one click.
Capabilities
What Orbit delivers
One-click capture
Save a ticket resolution as a KB article draft.
Auto-tagging
Tags pulled from the ticket apply to the article.
Common use cases
When teams reach for this
- Capturing recurring resolution patterns
- Building per-client documentation
- Publishing FAQs to the portal
Get started
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