Give clients a self-service window without losing control
A client portal is only useful if it reduces the support tax, not increases it. Orbit's portal is intentionally lean: clients submit tickets, see status, review invoices, and pay — and the team's actual workflow stays clean.
Who it's for
- MSPs offering a self-service experience to clients
- Service teams reducing 'what's the status?' inquiries
- Software support teams letting customers track tickets
- Internal IT teams giving employees a request portal
Pain points we solve
- Clients emailing for status when they could check themselves
- Portal tools that double the work of the internal team
- Inconsistent visibility — some clients see everything, some see nothing
- Portal logins clients never use
How Orbit fits
Orbit's portal gives clients exactly what they need: a way to open new requests, see open ticket status, see history, view invoices, and pay. Everything else stays internal. There's no separate workflow — what your team does in Orbit shows up correctly in the portal.
What Orbit delivers
Ticket submission and history
Clients can open new tickets, see open status, and browse closed-ticket history without calling for an update.
Invoice review and pay
Invoices appear in the portal with Stripe-powered pay buttons — no separate billing portal needed.
Per-client branding
Portal can be branded per client (logo, colors), useful for white-label MSP arrangements.
Configurable visibility
Choose what's visible — open tickets only, tickets + invoices, full account view. Per-client controls available.
Multi-contact access
Multiple contacts per client can have portal access with appropriate permissions.
When teams reach for this
- Reducing 'what's the ETA?' phone calls
- Giving clients a billing self-service surface
- Supporting white-label MSP arrangements
- Internal IT portal for employee requests
Frequently asked questions
- Can we hide internal notes from the portal?
- Yes — internal notes are never visible in the portal. The portal only shows the customer-facing thread.
- Can clients have read-only access?
- Yes. Portal permissions can be granular: submit-only, view-only, or full self-service.
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
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