Use case
Handoffs across teams that don't drop the ball
Every team handoff is a chance to lose context. Orbit's handoff workflow makes context transfer explicit: bundle the relevant records, route to the receiving party, require acknowledgment.
Who it's for
- Service teams with multi-stage delivery
- MSPs with separate sales, delivery, and AM teams
- Software-support orgs with engineering escalation
Pain points we solve
- Handoffs that 'happen in Slack'
- Receiving party caught off-guard
- Customer experience inconsistent across teams
How Orbit fits
Templated handoff workflows. Context bundles. Required acknowledgment. No more silent handoffs.
Capabilities
What Orbit delivers
Templated handoffs
Different handoff types have different templates.
Context bundles
Tickets, contracts, notes, and decisions bundled with the handoff.
Common use cases
When teams reach for this
- Sales-to-delivery
- Delivery-to-AM
- Tier-to-tier on complex tickets
Get started
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