Collaboration that lives on the work, not in Slack
Service-team collaboration that happens in Slack is collaboration that's lost as soon as the channel scrolls. Orbit keeps internal collaboration attached to the ticket, client, or project — so context survives the conversation.
Who it's for
- Teams that need shared context across techs
- Multi-shift operations where the next person picks up where the last left off
- Service managers coaching from work history
Pain points we solve
- Context buried in Slack DMs
- New techs catching up by asking around
- Decision history that disappears with the chat scrollback
How Orbit fits
Orbit's internal notes, @-mentions, and discussion threads live on the work. A ticket's internal discussion is visible to the team forever. The customer view stays clean.
What Orbit delivers
Internal notes on every record
Tickets, clients, projects, and agreements all support internal-only discussion threads.
@-mentions and notifications
Mention a teammate; they get notified in-app and via email if desired.
Shared context across handoffs
When a ticket reassigns, the receiving tech sees the full internal thread.
When teams reach for this
- Handoffs between shifts
- Coaching feedback from manager to tech
- Cross-team escalation discussion
Frequently asked questions
- Can we keep using Slack?
- Yes. Orbit complements Slack — use Slack for real-time chat, use Orbit for context that needs to stick to the work.
Keep exploring
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
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