Service contracts that drive the work, not the other way around
An agreement that lives in a folder is an agreement no one references. Orbit treats every service contract as a live record: it drives billing, scopes the work, defines the SLA, and surfaces the renewal date so nothing slips.
Who it's for
- MSPs running multiple agreement types per client
- IT consultancies with project SOWs and retainer overlays
- Service teams managing renewals across a book of business
Pain points we solve
- Agreements stored in PDFs disconnected from delivery
- No visibility into which agreements are renewing in 30 days
- Overage billing depending on someone remembering the cap
- Different agreement types tracked in different tools
How Orbit fits
Orbit's agreement model unifies recurring fee, scope, SLA, and renewal. The agreement drives invoicing automatically, sets the SLA on related tickets, and surfaces renewals before they become urgent.
What Orbit delivers
Multiple agreement types per client
Retainer + project + monitoring agreement on the same client, each with its own scope and billing cadence.
Scope tracking against actuals
Agreement scope vs delivered work, so overages are visible in real time.
Renewal radar
Upcoming renewals surfaced with the right lead time, including re-pricing workflow.
SLA inheritance
Tickets inherit SLAs from the agreement, so changes propagate without ticket-level edits.
When teams reach for this
- Tracking renewals 90 days out
- Identifying scope creep before it goes unbilled
- Re-pricing agreements at renewal
- Auditing which agreements are profitable
Frequently asked questions
- Can we attach the signed PDF?
- Yes. The signed agreement document attaches to the agreement record for reference.
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