After-hours coverage without the chaos
Most after-hours pain isn't the work itself — it's the chaos around it. Orbit gives after-hours coverage real structure: on-call routing, escalation paths, SLA awareness, and clean handoffs to the next-day team.
Who it's for
- MSPs offering 24/7 or extended-hours support
- Help desks with on-call rotations
- Internal IT teams covering global users
Pain points we solve
- After-hours tickets piling up unowned
- On-call techs missing escalations because no one paged them
- Day-shift starting cold with no context on overnight work
How Orbit fits
Orbit treats after-hours as a first-class workflow: queues route to the on-call tech, SLAs adjust if needed, escalations trigger pages, and the handoff to day shift includes the overnight context.
What Orbit delivers
On-call rotation
Schedule on-call coverage and route after-hours tickets to the right person automatically.
Escalation paging
Critical-severity tickets fire phone or SMS alerts to the on-call tech and a backup.
Day-shift handoff
Overnight tickets and notes surface in the morning queue for the day team to pick up.
When teams reach for this
- Premium-tier 24/7 contracts
- Geographic shift coverage (US ↔ APAC)
- On-call rotations for senior engineers
Frequently asked questions
- How does on-call rotation work?
- You define a rotation schedule per team. Orbit knows who's on-call at any given time and routes accordingly.
Keep exploring
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