Use case
On-call rotations that actually work
On-call done well is a competitive advantage. Done poorly, it's a retention problem for both clients and techs. Orbit's on-call workflow handles rotation, paging, escalation, and handoff to day shift.
Who it's for
- MSPs with 24/7 commitments
- Help desks with on-call rotations
- MSSPs with security on-call
Pain points we solve
- On-call schedules in spreadsheets
- Pages missed because escalation didn't fire
- Day-shift starting cold with no overnight context
How Orbit fits
Define the rotation. Critical-severity tickets page the on-call tech. Escalation paths fire automatically. Morning handoff includes overnight context.
Capabilities
What Orbit delivers
Rotation schedule
Define on-call schedules per team.
Page on critical severity
SMS or phone alert with backup chain.
Day-shift handoff
Overnight tickets and notes surface in the morning queue.
Common use cases
When teams reach for this
- Premium 24/7 contracts
- MSSP SOC operations
- Geographic shift coverage
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