Incidents you can resolve, with the audit trail to show it
When a real incident hits, the team needs structure, not a fire drill. Orbit gives incident workflows the structure they need: severity-tagged tickets, owner-on-incident, communication cadence, and the audit trail to support a postmortem.
Who it's for
- MSPs with critical-severity SLAs
- Internal IT teams managing outages
- Software support teams handling product incidents
Pain points we solve
- Incident response improvised every time
- No central log of who did what when
- Postmortems built from memory
How Orbit fits
Orbit's incident workflow is opinionated: tag severity, assign an incident commander, set a communication cadence, and document actions on the ticket. The result is a defensible audit trail when the post-incident review happens.
What Orbit delivers
Severity-tagged tickets
Sev-1 through Sev-4 with configurable SLAs and notification rules.
Incident commander role
Every incident has a commander responsible for coordination and communication.
Communication cadence
Set update intervals (e.g., 'every 15 min for Sev-1') with reminders to post updates.
Postmortem template
Built-in postmortem template that pulls from the ticket history.
When teams reach for this
- Production outage response
- Critical client-side service disruption
- Security incident workflows
Frequently asked questions
- Does Orbit replace a dedicated incident-management tool?
- For most MSPs and service teams, yes. For organizations with very large engineering ops, Orbit handles the service-team side and integrates with dedicated incident tools as needed.
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