See what's actually being delivered, in real time
The hardest question for a service-business owner is often the simplest: 'what's happening right now?' Orbit answers that — open queues, active work, at-risk SLAs, project status, and client signals, all in one live view.
Who it's for
- MSP owners and service managers
- Operations leads running multiple delivery teams
- Account managers watching client portfolios
- Anyone reporting up to leadership on what got delivered
Pain points we solve
- Status meetings to find out what's status meetings can't surface
- Surprises in monthly reviews — work that should have been flagged earlier
- Project progress tracked in slide decks instead of the work itself
How Orbit fits
Orbit makes delivery visible without making it harder. Live dashboards show queues, active tickets, and project status. Drill-down views show the underlying work. Reports show trends over time.
What Orbit delivers
Live queue view
Open tickets, owners, SLA state — in one place, refreshed in real time.
Project Gantt and timeline
Multi-week and multi-month projects shown on Gantt views with status per phase.
Per-tech work view
What each technician is actively working on, their committed time, and what's waiting.
Client portfolio view
Health metrics for every client — ticket volume, SLA performance, revenue, satisfaction signals.
When teams reach for this
- Monday morning team standup
- Mid-week SLA risk check
- Monthly leadership review
- Client business review prep
Frequently asked questions
- How real-time is the data?
- Most views are live or refresh within seconds. Heavy aggregates (e.g., utilization for the month) refresh on a configurable cadence.
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
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