Dashboards leadership actually opens
Most service-team dashboards are either too generic to act on or too granular to read. Orbit's reporting splits the difference: pre-built executive views, drill-down details, and customizable dashboards designed around how service businesses actually run.
Who it's for
- MSP owners watching pipeline, delivery, and revenue
- Service managers tracking SLA performance and utilization
- Account managers monitoring client health
- Finance teams reconciling revenue against agreements
Pain points we solve
- Reports built quarterly by hand
- Dashboards that show metrics but no context
- No view of profitability per client
- Different tools for revenue, capacity, and SLA — never reconciled
How Orbit fits
Orbit ships with the dashboards a service business actually needs: queue health, SLA performance, technician utilization, client health, and profitability. Each one drills into the underlying records, so the data isn't a dead-end.
What Orbit delivers
Queue and SLA dashboards
Live view of open tickets, at-risk SLAs, and queue depth by team or tier.
Utilization reporting
Billable hours, non-billable hours, and capacity headroom per tech.
Profitability by client
Revenue minus tracked cost, by client, agreement, or project — surfacing real margin.
Client health overview
Ticket volume trends, response times, and churn signals at the account level.
Custom dashboards
Build views with the metrics that matter to your operation — and share them with the right people.
When teams reach for this
- Monday morning queue triage
- Monthly leadership review
- Quarterly client business reviews
- Capacity planning before hiring a new tech
- Annual budget and pricing review
Frequently asked questions
- Can we export dashboards?
- Yes. Most dashboards can be exported to CSV or shared via link. Scheduled email exports are also supported.
- Can dashboards be shared with clients?
- Selected dashboards (e.g., SLA performance for a specific client) can be surfaced through the client portal. Internal-only dashboards stay internal.
Want to see how this works in Orbit?
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