Keep clients informed without writing the same email twice
Half of support is just communicating. Orbit's automations send the right update at the right moment — ticket received, in progress, blocked, resolved — without anyone composing the email.
Who it's for
- MSPs improving the client experience
- Help desks cutting status-check inquiries
- Service teams that want consistency in client communication
Pain points we solve
- Manual 'we're working on it' emails
- Clients calling for status
- Inconsistent communication across techs
How Orbit fits
Status changes, SLA milestones, invoice events, and project phases can all fire client-facing notifications — branded, templated, and scoped to what you actually want to communicate.
What Orbit delivers
Status-driven notifications
Each ticket status change can fire an email, branded per client if needed.
Templated language
Standardize tone and content with templates editable by service managers.
Configurable per client
Some clients want every update; some want only milestones. Configure per agreement.
When teams reach for this
- Auto-acknowledgment on inbound tickets
- Resolution notifications with satisfaction prompts
- Invoice-sent notifications
Frequently asked questions
- Can clients opt out of specific notifications?
- Yes. Notification preferences are configurable per client and per notification type.
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
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