Defensible SLA reporting, every cycle
When the QBR asks 'how did we do on SLA last quarter?', the answer should be a click, not a project. Orbit's service-level reporting runs against actual ticket data — exportable, filterable, defensible.
Who it's for
- MSPs preparing for quarterly business reviews
- Service managers reporting up to leadership
- Sales teams supporting renewal pricing
Pain points we solve
- Hand-built SLA reports each quarter
- Reports that don't match the ticket data because they're calculated differently
- No comparison across periods
How Orbit fits
Orbit's SLA reports pull directly from the ticket records. First-response, time-to-resolution, breach rate, and trend over time — sliceable by client, tier, agreement, technician, or category.
What Orbit delivers
Pre-built SLA reports
First response, resolution time, breach rate, time-in-status by tier and category.
Period-over-period comparison
Compare this quarter to last quarter, this month to last, across any slice.
Export to PDF or CSV
Ready for QBR decks or further analysis in spreadsheets.
When teams reach for this
- Quarterly business reviews
- Renewal conversations
- Monthly leadership reviews
Frequently asked questions
- Can clients see SLA reports?
- Yes — selected reports can be surfaced in the client portal.
Keep exploring
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