Use case
SLA management without spreadsheet gymnastics
SLA management lives or dies by visibility. Orbit treats SLAs as live data: every ticket shows its countdown, every queue surfaces what's at risk, every report shows real performance.
Who it's for
- MSPs with tiered SLA commitments
- IT support firms with response-time guarantees
- Help desks measured on SLA performance
Pain points we solve
- End-of-month SLA reports built by hand
- Tickets breaching SLA before anyone notices
- No client-facing SLA reporting
How Orbit fits
Define SLAs once. Tickets inherit. Queues surface risk. Reports show performance. No spreadsheet.
Capabilities
What Orbit delivers
Per-tier SLA definitions
Different commitments for different agreement tiers.
Pre-breach triggers
Automations fire before breach, not after.
Defensible reporting
Reports pulled from real ticket data.
Common use cases
When teams reach for this
- Premium-tier SLA defense
- QBR prep with SLA performance data
- Renewal pricing justified by performance
Get started
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
Pick a 15-min slot · No commitment required