Account health, scored and visible
Customer health is usually obvious in hindsight. Orbit makes it visible in real time by combining the signals you already capture — ticket trends, response times, feedback scores, financial signals — into a per-account health score.
Who it's for
- Account managers responsible for retention
- Service managers responsible for delivery
- Leaders tracking client portfolio health
Pain points we solve
- Health 'felt' in meetings, never measured
- Surprises at renewal time
- No common language across the team about which clients are at risk
How Orbit fits
Orbit's health score is a composite of signals the platform already captures. It's explainable — every score links back to the contributing data — so the team can act on it.
What Orbit delivers
Composite score
Combines ticket trends, response times, satisfaction, and financial signals.
Explainable
Every score shows the contributing signals so the team knows why.
Account-level dashboard
Portfolio view of health across all accounts.
When teams reach for this
- Weekly account-team meeting
- Quarterly renewal review
- Annual portfolio review
Frequently asked questions
- Is the score editable?
- The composite score is calculated, but account managers can annotate it with context (e.g., 'low score, but they just signed a 2-year').
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
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