Capture how clients feel, on every resolution
Client feedback only matters if you collect it consistently and act on it. Orbit triggers feedback at the right moments — ticket resolved, project complete, agreement renewed — and aggregates the data into account-health signals.
Who it's for
- Service teams tracking CSAT
- Account managers monitoring satisfaction trends
- Leaders reporting client health to the board
Pain points we solve
- Feedback requested inconsistently
- Survey responses lost in inboxes
- No way to tie feedback to account health
How Orbit fits
Orbit's feedback collection is built in — triggered automatically, captured against the right record, and rolled up into account dashboards.
What Orbit delivers
Triggered surveys
Fire feedback requests on configurable triggers (resolution, renewal, quarterly cadence).
Inline response capture
Clients respond inline (email or portal), responses attach to the record automatically.
Account-health roll-up
Feedback aggregates into client-health dashboards with trend over time.
When teams reach for this
- Post-resolution CSAT
- Quarterly NPS
- Renewal-time satisfaction check
Frequently asked questions
- Can feedback be anonymous?
- Tied feedback is non-anonymous (linked to the contact). Anonymous surveys can be sent separately if needed.
Want to see how this works in Orbit?
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