Inbound email, structured tickets
Email is still where most support requests start. Orbit turns inbound email into structured tickets — with the right client attached, the right tags applied, and the right team notified — without losing the original thread.
Who it's for
- MSPs accepting support@ requests
- Help desks running on a shared support address
- Software-support teams routing inbound product feedback
Pain points we solve
- Tickets opened by one tech but unowned by the team
- No client context attached to email tickets
- Replies fragmenting between Orbit and email
How Orbit fits
Forward your support address to Orbit's intake. Each inbound email becomes a ticket, threaded by sender, tagged on intake, and routed to the right team. Replies through Orbit thread back to the sender via email — natively.
What Orbit delivers
Native email threading
Replies through Orbit thread to the original sender. Replies to those threads return to the ticket.
Auto-tagging on intake
Tag tickets by sender domain, subject keywords, or content.
Auto-client matching
Sender email matches to the client contact and attaches automatically.
Multiple inbound addresses
Run separate inbound addresses for different teams or queues.
When teams reach for this
- [email protected] forwarding to Orbit
- Multiple service queues with separate inbound addresses
- Reply-by-email for clients who never log into a portal
Frequently asked questions
- Do we lose attachments?
- No. Attachments come through and attach to the ticket.
Keep exploring
Want to see how this works in Orbit?
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