Use case
Route every inbound ticket to the right team in one step
Every inbound ticket should know where it's going before a human touches it. Orbit's routing engine tags, assigns, and prioritizes tickets at intake.
Who it's for
- MSPs running multi-team support
- Help desks with multiple specialties
- Service teams with per-client routing
Pain points we solve
- Every ticket triaged manually
- Dispatcher bottleneck
- Inconsistent routing decisions across techs
How Orbit fits
Routing rules apply on intake. Sender, content, client tier, and SLA all drive assignment.
Capabilities
What Orbit delivers
Rule-based routing
Configurable rules drive assignment.
Auto-tagging
Tags applied based on content and sender.
Common use cases
When teams reach for this
- Multi-team support routing
- Per-specialty routing
- Premium-tier priority routing
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