Run dozens of clients without losing the thread on any one
Running multi-tenant means giving each client a clean, separate experience while running one efficient internal operation. Orbit's data model separates client data cleanly while giving the team rolled-up views, shared workflows, and consistent SLAs across the book.
Who it's for
- MSPs running 20+ clients
- Service providers white-labeling for downstream clients
- Software-support teams managing many customer accounts
Pain points we solve
- Client data leaking across accounts
- Workflows different per client because they were set up at different times
- No portfolio-level view across all clients
How Orbit fits
Orbit's multi-tenant model gives each client a logical container — their tickets, contacts, agreements, invoices, portal — while sharing the underlying workflows and reporting at the firm level.
What Orbit delivers
Logical client separation
Each client's data is isolated logically, with explicit cross-client controls for admins.
Per-client portal branding
Optional per-client portal branding for white-label MSPs.
Portfolio-level reporting
Roll up metrics across the whole book — queue health, revenue, margin, satisfaction.
Shared workflows
Run the same intake, escalation, and onboarding flows across all clients without per-client setup overhead.
When teams reach for this
- MSPs running 20-500 clients
- White-label arrangements
- Vertical MSPs serving one industry
Frequently asked questions
- Can a tech be limited to specific clients?
- Yes. Role-based access can scope a tech to specific clients or queues.
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
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