Solution
Queues that drive the day
A helpdesk is only as fast as its queues. Orbit gives each team its own queue with the views, filters, and SLA visibility that drive how the day actually runs.
Who it's for
- Help desks with multiple tiers or teams
- MSPs running per-client or per-technology queues
- Internal IT with separate ops/security/employee-support queues
Pain points we solve
- One mega-queue everyone has to scroll
- No way to slice by SLA or priority
- Different techs working from different views
How Orbit fits
Orbit's queues are configurable views over the same underlying tickets. Slice by team, tier, client, or skill. Save views for personal or team use. The queue drives the day.
Capabilities
What Orbit delivers
Configurable saved views
Personal and shared views with filters, sorts, and grouping.
SLA-aware columns
Time-to-first-response and time-to-resolution counters surface in every view.
Inline actions
Take ownership, reassign, change status, log time without leaving the queue.
Common use cases
When teams reach for this
- Tier-1 morning triage
- On-call sweep before a shift change
- Service manager queue health check
Frequently asked questions
- Can queues be per-client?
- Yes. Per-client queues are common for MSPs running dedicated tech-per-client models.
Keep exploring
Get started
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
Pick a 15-min slot · No commitment required