Change management without ITIL overhead
Change management at MSP scale shouldn't require a 40-page process document. Orbit lets you track proposed changes, route approvals, and document implementation — just enough rigor to keep changes from causing the next ticket.
Who it's for
- MSPs running co-managed IT for mid-market clients
- Internal IT teams handling change advisory
- Service teams that need a change audit trail
Pain points we solve
- Changes implemented without approval
- No record of what changed and when
- Postmortems blocked by 'we don't know what we changed'
How Orbit fits
Orbit treats change requests as a ticket subtype with approval workflow, planned vs actual fields, and a rollback plan field. Lightweight enough for small teams, rigorous enough for audits.
What Orbit delivers
Change request ticket type
Distinct from incidents and standard tickets, with required fields specific to changes.
Approval routing
Route approvals to the right person (client contact, change advisory, or both).
Planned vs actual
Document planned change, actual change, and any drift — critical for postmortems.
Rollback plan
Every change records its rollback plan, even if it's 'no rollback possible.'
When teams reach for this
- Firewall rule changes
- User permission changes
- Infrastructure deploys
- Software updates across client base
Frequently asked questions
- Is this full ITIL?
- No — Orbit's change management captures the essentials (request, approval, implementation, audit) without forcing a full ITIL framework on you.
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
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