ITIL principles for small MSPs
Full ITIL is overkill for most small MSPs. But the underlying principles — incident vs change vs problem, defined escalation, change advisory — are valuable. Here's how to adopt the principles without the overhead.
Written by Orbit Editorial Team
MSP & B2B service-operations writers
Reviewed for technical accuracy
Last reviewed
Quick Answer
Full ITIL is overkill for most small MSPs. But the underlying principles — incident vs change vs problem, defined escalation, change advisory — are valuable. Here's how to adopt the principles without the overhead.
Who it's for
- Small MSPs
Pain points we solve
- ITIL implementation cost
How Orbit fits
Principles without the framework overhead.
When teams reach for this
- Light-touch ITIL adoption
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