Catch churn risk in time to do something
Most retention work happens at renewal — but by then, the decision is usually made. Orbit watches every account continuously and surfaces churn signals weeks or months ahead.
Who it's for
- Account managers responsible for renewals
- MSP owners protecting recurring revenue
- Customer success teams in software-support orgs
Pain points we solve
- Churn realized only at non-renewal
- Quiet clients that drift away
- No common signal across the team
How Orbit fits
Orbit's retention monitoring runs continuously, flagging accounts trending toward churn. Each flag includes the signals — declining ticket volume, slower client responses, satisfaction dips — so the team can intervene with context.
What Orbit delivers
Continuous monitoring
Every account is scored continuously — not just at quarterly review.
Signal-based flags
Flags include the contributing signals, so action is informed.
Renewal radar
Upcoming renewals surface with current health alongside.
When teams reach for this
- Pre-renewal account-health review
- Weekly account-team retention sweep
- Leadership board reporting on retention
Frequently asked questions
- Can we customize the signals?
- Yes — the model has sensible defaults but signals can be weighted per business model.
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