Use case
Backup alerts that become resolved tickets, not noise
Backup alerts that don't become managed work are alerts that get ignored. Orbit's API intake turns backup alerts from BDR tools into deduplicated tickets, routed and tracked against SLA.
Who it's for
- MSPs running backup as a service
- Internal IT managing backup operations
- MSPs reselling BDR offerings
Pain points we solve
- Alert noise drowning real issues
- No SLA on backup follow-up
- Recurring failures discovered weeks late
How Orbit fits
Backup alerts flow in via API. Duplicates merge automatically. SLAs apply. Resolution tracked.
Capabilities
What Orbit delivers
API intake from BDR tools
Veeam, Datto, Acronis, etc. open Orbit tickets.
Deduplication
Repeat alerts from the same source merge.
Backup-specific SLAs
Different SLA than reactive support tickets.
Common use cases
When teams reach for this
- Backup-as-a-service MSP operations
- Internal IT backup ops
Get started
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