Use case
Stop chasing duplicate tickets
When clients open duplicate tickets, the team often works both. Orbit detects likely duplicates at intake and either flags them for review or auto-merges.
Who it's for
- Help desks with high inbound volume
- Software-support teams handling outage spikes
- MSPs receiving duplicate alerts from monitoring
Pain points we solve
- Same issue worked twice
- Clients confused by multiple replies
- Spike conditions creating dozens of duplicates
How Orbit fits
Likely duplicates flagged or auto-merged at intake. Configurable thresholds.
Capabilities
What Orbit delivers
Match by sender and subject
Tickets matching an open ticket from the same sender flagged.
Content matching
Body content compared for likely duplicates.
Common use cases
When teams reach for this
- Outage spike handling
- Monitoring-driven alert deduplication
- High-volume tier-1 intake
Keep exploring
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