Use case
Turn monitoring alerts into managed work
Monitoring tools see everything. Translating those alerts into managed work is where most MSPs leak hours. Orbit's intake workflow takes alerts via API, dedupes them, routes to the right tech, and tracks resolution.
Who it's for
- MSPs using RMM and monitoring tools
- MSSPs with SIEM alert flow
- Internal IT teams with infrastructure monitoring
Pain points we solve
- Alert noise that overwhelms the team
- Alerts ignored because intake is manual
- No SLA on monitoring-driven work
How Orbit fits
API-driven intake from monitoring tools, deduplication, routing, and SLA-aware ticketing — so monitoring alerts become managed work, not noise.
Capabilities
What Orbit delivers
API ticket intake
Monitoring tools open Orbit tickets via API.
Deduplication
Repeated alerts from the same source merge automatically.
Severity-aware routing
High-severity alerts page on-call; low-severity queue for daytime.
Common use cases
When teams reach for this
- RMM-driven proactive support
- SIEM alert workflow for MSSPs
- Infrastructure monitoring follow-up
Get started
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
Pick a 15-min slot · No commitment required