Use case
Capture per-ticket and per-engagement ratings
Service ratings only matter if you collect them consistently and feed them back. Orbit captures ratings at the ticket and engagement level, then surfaces the data on account dashboards and technician profiles.
Who it's for
- Service managers tracking CSAT
- Account managers monitoring satisfaction
- Service leaders coaching technicians
Pain points we solve
- Inconsistent rating collection
- Ratings tracked in disconnected survey tools
- No tech-level satisfaction data for coaching
How Orbit fits
Per-ticket and per-engagement ratings collected automatically and rolled up into account, tech, and team dashboards.
Capabilities
What Orbit delivers
Ticket-resolution ratings
Fire after every resolution.
Engagement-level ratings
After projects or major engagements.
Tech-level rollup
Per-technician satisfaction trend over time.
Common use cases
When teams reach for this
- Post-resolution CSAT
- Project-end rating
- Tech coaching with real data
Keep exploring
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