Can we configure Orbit for a single industry vertical?

Yes — every client can have vertical-specific compliance rules, ticket categories, agreement templates, and reporting. Healthcare, legal, dental, and accounting MSPs all run on the same core, configured per vertical.

Does Orbit handle vertical-specific compliance like HIPAA or SOC 2?

Compliance configurations are per-client. Audit exports are on-demand. You document the controls; Orbit gives you the structured ticket history, time logs, and access trail to back them up.

Industry

Built for MSPs serving one industry deeply

Vertical MSPs — healthcare IT, legal IT, financial services IT — operate under specific compliance demands. Orbit supports the workflows: per-client compliance tracking, audit-ready history, and SLA reporting tailored to the regulator that matters.

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Who it's for

Healthcare IT MSPs (HIPAA)
Legal IT MSPs
Financial services IT MSPs
Education IT MSPs

Pain points we solve

Compliance documentation reconstructed from email at audit time
SLA reporting that doesn't match the regulator's format
Per-client compliance variations untracked

How Orbit fits

Orbit gives vertical MSPs a foundation: clean ticket history, configurable per-client compliance tracking, defensible SLA reporting, and audit-ready exports.

How it runs in Orbit

1Per-client compliance settings drive workflow
2Tickets capture compliance-relevant fields automatically
3SLA tracking aligned to regulator timelines
4Audit-ready exports on demand

What teams get

Faster audits with less prep
Defensible compliance posture
Per-client compliance variations handled cleanly

Capabilities

What Orbit delivers

Per-client compliance config

Different clients, different compliance demands — handled per record.

Audit-ready exports

Pull a complete ticket and time history for any period.

Common use cases

When teams reach for this

HIPAA-aware MSP operations
Legal-firm IT support with privilege-aware workflows
Education IT support with FERPA awareness

Frequently asked questions

Can we configure Orbit for a single industry vertical?: Yes — every client can have vertical-specific compliance rules, ticket categories, agreement templates, and reporting. Healthcare, legal, dental, and accounting MSPs all run on the same core, configured per vertical.
Does Orbit handle vertical-specific compliance like HIPAA or SOC 2?: Compliance configurations are per-client. Audit exports are on-demand. You document the controls; Orbit gives you the structured ticket history, time logs, and access trail to back them up.

Keep exploring

Compliance audit trail

Healthcare IT support

Legal IT support

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