Industry
IT support that respects how law firms work
Law firms have specific demands: privilege awareness, conflict checks, audit trails for client matters. MSPs serving legal need workflow that respects those constraints. Orbit gives a foundation: configurable per-firm compliance, audit-ready exports, and a clean client/matter model.
Who it's for
- MSPs serving law firms
- Internal IT at law firms
Pain points we solve
- Audit prep that takes days
- Privilege-sensitive notes mixed with general tickets
- Conflict checking handled outside the system
How Orbit fits
Orbit's flexible compliance model lets legal-focused MSPs configure per-firm rules. Audit exports happen on demand.
How it runs in Orbit
- 1Per-firm compliance config
- 2Privilege-aware internal notes
- 3Audit-ready ticket exports
What teams get
- Faster audits
- Defensible compliance posture
- Cleaner privileged-information handling
Capabilities
What Orbit delivers
Per-firm compliance
Different firms, different rules — handled per record.
Privileged notes
Internal notes that stay internal.
Common use cases
When teams reach for this
- Law firm IT support
- Legal-vertical MSP operations
Frequently asked questions
- Does Orbit support privilege-aware ticket handling?
- Yes — ticket visibility, file attachment access, and audit trails are configurable per matter and per user. Privileged conversations stay restricted to the right roles.
- Can Orbit run conflict checks per client?
- Conflict-check flags live as per-client tags and ticket category rules — they fire as a workflow alert before a matching ticket is assigned to a tech.
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