Use case
Hold vendors accountable, with the audit trail to back it up
When client tickets block on upstream vendors, the follow-up usually happens via email and falls through. Orbit treats vendor escalations as first-class records with follow-up cadence and vendor SLA tracking.
Who it's for
- MSPs escalating to carriers and software vendors
- MSSPs escalating to SaaS security vendors
- Internal IT escalating to enterprise vendors
Pain points we solve
- Vendor escalations lost in email
- No SLA on vendor responses
- No data on vendor performance
How Orbit fits
Vendor escalations linked to client tickets. Follow-up cadence built in. Vendor SLA performance tracked.
Capabilities
What Orbit delivers
Vendor-linked tickets
Client tickets blocked on a vendor are explicit.
Vendor follow-up cadence
Reminders so vendors don't go quiet.
Vendor SLA tracking
Vendor response and resolution metrics over time.
Common use cases
When teams reach for this
- ISP carrier escalations
- SaaS vendor support tickets
- Hardware RMA tracking
Keep exploring
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