Use case
Service tiers your team can actually deliver
Service tiers fail when they're a sales construct disconnected from delivery. Orbit ties tiers to agreements, SLAs, queues, and automations — so the team delivers exactly what each tier promises.
Who it's for
- MSPs offering bronze/silver/gold tiers
- Service businesses with premium support tiers
- Co-managed providers with shared-tier models
Pain points we solve
- Tiers defined in marketing decks, ignored in delivery
- Premium clients getting the same response as basic clients
- Sales overselling what delivery can deliver
How Orbit fits
Tiers are configured once. They drive SLA inheritance, automation rules, queue priority, and reporting. What sales promised is what delivery delivers.
Capabilities
What Orbit delivers
Tier-level SLA defaults
Tickets inherit SLA from the client's tier.
Automation rules per tier
Premium clients can trigger different workflows.
Tier-level reporting
Track delivery and margin by tier.
Common use cases
When teams reach for this
- Defining tiers as you launch retainer offerings
- Migrating from flat pricing to tiered pricing
- Auditing whether delivery matches promised tier
Get started
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