Use case
Out-of-scope work that gets billed, not absorbed
Most MSPs leak margin to out-of-scope work that quietly becomes free work. Orbit flags scope-exceeding work as it happens and routes it through approval or change-order workflow so it gets billed properly.
Who it's for
- MSPs with retainer scope creep
- Consultancies with fixed-fee projects
- Service teams with agreement caps
Pain points we solve
- Retainers eaten by out-of-scope work
- Project budgets exceeded silently
- Techs unsure whether to bill or absorb
How Orbit fits
Scope tracked at the agreement level. Work that exceeds it flags automatically. Approval workflow or change-order routes the next step.
Capabilities
What Orbit delivers
Scope-tracked agreements
Each agreement defines its scope; usage tracked live.
Out-of-scope flags
Tickets flagged when they push past scope.
Change-order workflow
Approve and bill scope changes structurally.
Common use cases
When teams reach for this
- Retainer scope-creep prevention
- Fixed-fee project change management
- Premium-tier overage billing
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