Software
Helpdesk CRM for IT service teams
An IT helpdesk that doesn't know who the client is is a helpdesk solving the same problem twice. Orbit ties tickets to client records so the team works with context.
Who it's for
- IT helpdesks at MSPs
- Internal IT helpdesks
- B2B software helpdesks
Pain points we solve
- Tickets without account context
- CRM without ticket integration
How Orbit fits
Helpdesk + CRM on one record per client.
Capabilities
What Orbit delivers
Account-aware tickets
Every ticket sees the full client relationship.
SLA-aware queues
First-response and resolution times visible.
Common use cases
When teams reach for this
- MSP helpdesk
- Internal IT helpdesk
Keep exploring
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