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Support metrics that actually matter
Most support dashboards are noise. The actual leading indicators are surprisingly few. Here's the list — and what each one really tells you.
Written by Orbit Editorial Team
MSP & B2B service-operations writers
Reviewed for technical accuracy
Last reviewed
Quick Answer
Most support dashboards are noise. The actual leading indicators are surprisingly few. Here's the list — and what each one really tells you.
Who it's for
- Service managers building dashboards
Pain points we solve
- Vanity metrics
- No leading indicators
How Orbit fits
Few metrics, deeply tracked, period-over-period.
Capabilities
What Orbit delivers
Leading indicators
First-response time, queue depth, escalation rate.
Outcome metrics
Resolution time, CSAT, churn.
Common use cases
When teams reach for this
- Dashboard design
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