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Service management frameworks — a practical overview
Service-management frameworks like ITIL exist to standardize practice. Most MSPs need a lighter touch than full ITIL implementation. Here's how to think about the spectrum.
Written by Orbit Editorial Team
MSP & B2B service-operations writers
Reviewed for technical accuracy
Last reviewed
Quick Answer
Service-management frameworks like ITIL exist to standardize practice. Most MSPs need a lighter touch than full ITIL implementation. Here's how to think about the spectrum.
Who it's for
- Service managers exploring frameworks
Pain points we solve
- ITIL feels too heavy
How Orbit fits
Light-touch service management for small-to-mid MSPs.
Common use cases
When teams reach for this
- Framework selection
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